PRIVACY POLICY

Flowclean | www.flowclean.co.uk | Last updated: 4 October 2026

This policy explains how Flowclean collects, uses and protects your personal information when you visit our website, contact us, or use our carpet and upholstery cleaning services. We take your privacy seriously and handle your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Flowclean is a carpet and upholstery cleaning business serving Macclesfield, Wilmslow, Cheshire and the surrounding areas. For the purposes of data protection law, we are the "controller" of your personal information.

Business name: [Legal business name / owner’s full name], trading as Flowclean
Address: [Business address, Macclesfield, Cheshire, postcode]
Email: hello@flowclean.co.uk
Phone: 07344 716303

2. The information we collect

The information you give us when you request a quote or contact us through the website, by phone, email, text or social media, we may collect:

your name, email address, phone number and the address of the property to be cleaned;
your company name, if you are a business customer;
whether you need domestic or commercial cleaning, and details of your requirements (for example, the rooms, carpets, upholstery or stains involved);
access details for your property, and any photos you send us;
records of quotes, bookings, invoices and payments; and
any reviews or feedback you give us.

Information collected automatically:

When you use our website, we and our providers may collect technical information such as your IP address, browser and device type, the pages you view and how you arrived at the site. This is collected using cookies and similar technologies. See our Cookie Policy below for details and how to control them.

Before-and-after photos

We may take photos of carpets and upholstery before and after cleaning. We will only use them in our marketing (on our website or social media) if you agree, and we will not publish anything that identifies you or your address.

3. How we use your information and our lawful bases

We only use your personal information when the law allows us to. The table below sets out what we use it for and why.

What we do: Respond to enquiries and provide quotes

Examples: Replying to your form, call or message; arranging a visit

Steps at your request before a contract; legitimate interests

What we do: Carry out and manage our services

Examples: Booking, attending the property, aftercare, handling complaints

Lawful basis: Performance of a contract

What we do: Invoicing, accounts and tax

Examples: Issuing invoices, keeping financial records

Lawful basis: Legal obligation

What we do: Send you marketing

Examples: Offers or reminders by email or text

Lawful basis: Consent (or the "soft opt-in" for existing customers)

What we do: Analytics and advertising cookies

Examples: Understanding site use; measuring our adverts on Facebook and Instagram

Lawful basis: Consent

What we do: Use your before-and-after photos in marketing

Examples: Posting on our website or Instagram

Lawful basis: Consent

What we do: Run and improve our business, prevent fraud and keep records

Examples: Improving the website, protecting our systems, handling disputes

Lawful basis: Legitimate interests

Legitimate interests

Where we rely on consent, you can withdraw it at any time (see "Your rights" below). Withdrawing consent does not affect anything we did before.

4. Marketing

We will only send you marketing emails or texts if you have agreed to receive them, or if you are an existing customer and we are promoting similar services (the "soft opt-in"). Every message will include a simple way to opt out, and you can also ask us to stop at any time by emailing hello@flowclean.co.uk. We do not sell your information to anyone.

5. Who we share your information with

We only share your information where necessary, with:

Wix.com, which hosts our website and processes the contact form;
Google, for website analytics [if used] and our Google Business Profile;
Meta (Facebook and Instagram), for measuring and improving our advertising, using the Meta Pixel, if you accept marketing cookies;
our accountant, bookkeeping and payment providers, for financial and tax purposes;
email, messaging and scheduling providers we use to communicate with you; and regulators, law enforcement or professional advisers, where we are legally required to or need to protect our legal rights.

These providers act on our instructions or under their own data protection obligations. We do not allow them to use your information for their own unrelated purposes, except as set out in their own privacy policies.

6. Transfers outside the UK

Some of our providers, such as Wix, Google and Meta, may process information outside the UK. Where this happens, we rely on appropriate safeguards, for example UK adequacy regulations or approved contractual clauses, so that your information remains protected.

7. How long we keep your information

Enquiries that do not lead to a job: up to 12 months, then deleted.
Customer records, quotes and invoices: six years after the end of the relevant tax year, as required for accounting and tax purposes.
Marketing details: until you unsubscribe or withdraw consent.
Before-and-after photos used in marketing: until you withdraw your consent or we stop using them.
Website cookies: for the periods listed in the Cookie Policy.

8. Keeping your information secure

We use reasonable technical and organisational measures to protect your information, including secure website hosting with HTTPS, password-protected devices and accounts, and limiting access to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If there is a breach that is likely to put your rights at risk, we will tell you and the ICO as the law requires.

9. Your rights

Under data protection law you have the right to:

be informed about how we use your information (this policy);
access a copy of the personal information we hold about you;
have inaccurate information corrected;
have your information erased, in certain circumstances;
restrict how we use your information, in certain circumstances;
object to us using your information based on legitimate interests, and to direct marketing at any time;
data portability, in certain circumstances; and
withdraw consent at any time, where we rely on it.

To use any of these rights, email hello@flowclean.co.uk. We will respond within one month, and there is normally no charge. We may need to verify your identity first. We do not use automated decision-making or profiling that has legal or similarly significant effects on you.

10. Complaints

If you have a concern, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Children

Our services and website are not aimed at children under 18, and we do not knowingly collect their personal information.

12. Links to other sites

Our website links to other sites, such as our Instagram and Facebook pages. We are not responsible for their content or privacy practices, so please read their policies.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.